Private Help Desk Training

Okta Help Desk Training prepares your help desk teams to hit the ground running in supporting your Okta Org. Students will learn what Okta is and how it will benefit them in supporting their end users. This private learning experience is designed to quickly ramp your help desk team on the key Okta end-user support processes that they will be responsible for at go-live.

**This training can only be scheduled privately and costs $6,000. It includes a live, half-day session for a maximum of 15 students and the session recording for your own use. If you are interested, please contact us at training@okta.com.

Students will explore the most common issues that help desk teams encounter and how to resolve them quickly. Students will have the chance, in a hands-on training environment, to learn about creating users, groups, administrator roles, password policies, and multifactor authentication (MFA) policies. This background allows them to understand how to do their job more effectively and efficiently leading to faster case resolution and more successful end users.

Learning topics include:

• What is Okta and what benefit does it bring to our company?
• What do my end users see and how is that different from my administrator experience?
• How do I create people in Okta and assign Administrator privileges?
• What are Okta groups, directory groups, and application groups? How do I manage them?
• How do I configure password policies and handle password reset requests?
• How do I set up multi-factor authentication?
• How do I troubleshoot common end user issues and what are the best practices around them?
• How do I work with Okta support?