Secure Account Recovery Flows

The forgot password link is often an organization's biggest security vulnerability because it's an attacker's backdoor to bypass all multifactor authentication (MFA). This course shows you how to secure your account recovery processes from exploitation while maintaining efficient user access restoration, ultimately allowing you to eliminate social engineering risk at the help desk.

You will learn to strengthen account recovery security by using Okta's Account Management Policy framework to drive multi-layered, phishing-resistant verification. The training provides the technical knowledge to move beyond weak security questions and single email links, turning your recovery flow into a critical, context-aware security control point.

• Configure the Okta Account Management Policy to orchestrate secure, context-aware recovery flows based on network, risk, and device.
• Implement phishing-resistant account recovery by prioritizing factors like Okta Verify with biometrics or FIDO2 keys over phishable factors like SMS.
• Design and deploy a "hands-off" policy to eliminate help-desk-assisted password resets, stopping social engineering attacks completely.
• Monitor the Okta System Log to detect and alert on high-risk recovery attempts, such as password spray attacks or impossible travel patterns.

Format: On-demand

Prerequisites: Define Strong Authentication Policies

Series: Security Series I

Duration: 5 minutes